GENERAL TERMS AND CONDITIONS OF SALE
Pursuant to Italian Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 70/2003
Last updated: March 2026
Art. 1 – Seller and identifying details
Company name: Let's Do Print di Alex Pepe
Registered office: Via Antonio Segni 24, Benevento (BN), Italy
VAT number: IT01803330628
Tax code: PPELXA96M07A783B
E-mail: spacerocketlab@gmail.com
Website: www.spacerocketlab.com
This site is hosted on the Shopify platform (Shopify International Limited, 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland).
Note on the ASI trademark: Let's Do Print di Alex Pepe has been an official licensee of the Italian Space Agency (ASI) trademark since 1 January 2026. ASI-branded products are sold under a specific licence agreement. ASI (Agenzia Spaziale Italiana, Via del Politecnico s.n.c., 00133 Rome, Italy) owns the trademark, while the sale and all contractual liability towards the buyer rest solely with Let's Do Print di Alex Pepe.
Art. 2 – Scope
These General Terms and Conditions of Sale (the "T&C") govern all purchases of products made through www.spacerocketlab.com by consumers (natural persons acting for purposes outside their trade or profession) and by professional customers, established or resident in any country.
For consumers resident in the European Union, these T&C apply in compliance with Legislative Decree 206/2005 (Consumer Code), Legislative Decree 170/2021 (implementing EU Directive 2019/771) and applicable EU law. Where these T&C conflict with the mandatory consumer protection rules of the EU consumer's country of residence, those rules prevail.
Art. 3 – Products
The products offered on the site are models and replicas of space rockets, together with products bearing the ASI (Italian Space Agency) trademark. Product images are for illustration only and may differ slightly from the physical product because of the display settings of the user's device; such differences do not constitute a lack of conformity.
Prices shown on the site are in Euro (€). For consumers resident in the European Union, prices include VAT where applicable. Shipping costs are shown separately at checkout and are not included in the product price.
Technical specifications, materials and dimensions given in product descriptions are indicative. Minor variations from the stated specifications do not constitute a lack of conformity under Article 130 of Legislative Decree 206/2005.
Art. 4 – Purchase process and conclusion of the contract
The contract of sale is concluded through the following steps:
- The Customer selects the product and adds it to the cart
- The Customer goes to checkout and enters shipping, billing and payment details
- The Customer reviews the order summary (products, prices, shipping costs, VAT) before proceeding
- The Customer confirms the order using the purchase confirmation button
- The Seller sends the Customer an order confirmation e-mail to the address provided
The contract of sale is deemed concluded when the Seller sends the order confirmation e-mail. The Seller reserves the right to decline orders in the event of product unavailability, suspected fraud, technical payment problems or other legitimate impediments, notifying the Customer without delay.
Art. 5 – Prices and payment methods
Product prices may change without notice. The price binding on the Customer is the one shown at the time the order is confirmed.
Accepted payment methods: credit and debit cards (Visa, Mastercard, American Express), PayPal, and any further methods shown at checkout. Payment data is handled securely through PCI DSS certified providers; the Seller never has access to the buyer's full card details.
If payment fails, the Seller reserves the right not to fulfil the order.
Art. 6 – Shipping and delivery
The Seller ships worldwide. Estimated delivery times are shown on the product page and/or at checkout. These times are indicative only and do not constitute a binding contractual deadline; delays attributable to the carrier, to customs or to force majeure do not give rise to compensation.
For Consumers resident in the European Union: the risk of accidental loss of or damage to the product remains with the Seller until the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the goods.
Shipping costs are shown at checkout. For shipments outside the European Union, any customs duties, local taxes or clearance fees are borne solely by the recipient. The Seller is not liable for delays caused by customs procedures.
Art. 7 – Right of withdrawal (EU Consumers only)
Under Articles 52–58 of Legislative Decree 206/2005 and Directive 2011/83/EU, the Consumer has the right to withdraw from the purchase contract within 14 (fourteen) calendar days from the date on which the Consumer, or a third party designated by the Consumer (other than the carrier), takes physical possession of the product, without giving any reason and without penalty.
7.1 Exercising the right of withdrawal
The Consumer must communicate the decision to withdraw before the deadline expires, by sending an explicit statement to:
E-mail: spacerocketlab@gmail.com — subject: "WITHDRAWAL – Order no. [order number]"
The following model statement may be used (not mandatory):
"I hereby give notice that I withdraw from the purchase contract for order no. [___] dated [date], received on [date of receipt]. Name and surname: [___]. Address: [___]. Date: [___]."
7.2 Returning the product
Within 14 days of giving notice of withdrawal, the Consumer must return the product to the following address:
Let's Do Print di Alex Pepe – Via Epitaffio 108, 82030 Apollosa (BN), Italy
Return shipping costs are borne by the Consumer, unless the product is defective or does not match the order, in which case return costs are borne by the Seller.
7.3 Refund
The Seller refunds the Consumer within 14 days of receiving notice of withdrawal, using the same payment method used for the purchase unless otherwise agreed. The refund may be withheld until the product is received or until the Consumer provides proof of return (whichever comes first). The refund covers the product price and standard delivery costs (excluding any additional costs for express or premium delivery services chosen by the Consumer).
7.4 Condition of the returned product
The product must be returned intact, unused, in its original packaging and complete with all accessories. The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
7.5 Exclusions from the right of withdrawal
The right of withdrawal does not apply to (Article 59 of Legislative Decree 206/2005):
- goods made to the Consumer's specifications or clearly personalised
- goods liable to deteriorate or expire rapidly
- sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery
Art. 8 – Legal guarantee of conformity
Under Articles 128–135 octies of Legislative Decree 206/2005 (as amended by Legislative Decree 170/2021 implementing EU Directive 2019/771 on the sale of goods), the products purchased are covered by a legal guarantee of conformity of 2 (two) years from the date of delivery.
In the event of a lack of conformity, the Consumer is entitled, at their choice, to:
- repair or replacement of the product, free of charge, within a reasonable time and without significant inconvenience to the Consumer
- a proportionate price reduction or termination of the contract, where repair or replacement is impossible, disproportionately costly, or does not take place within a reasonable time
For defects appearing within 12 months of delivery, it is presumed (rebuttable presumption) that they already existed at the time of delivery.
To invoke the legal guarantee, the Consumer must contact the Seller at spacerocketlab@gmail.com describing the defect and attaching photographic evidence where possible.
Art. 9 – Limitation of liability
The Seller is not liable for: (a) delivery delays attributable to the carrier, to customs procedures or to events of force majeure; (b) indirect or consequential damages not expressly contemplated at the time the contract was concluded; (c) temporary technical faults of the site or of the Shopify platform.
Nothing in these T&C excludes or limits the Seller's liability where such exclusion or limitation is prohibited by applicable law, in particular for wilful misconduct, gross negligence, or the mandatory rights of Consumers.
Art. 10 – Alternative dispute resolution (ADR/ODR)
Under Legislative Decree 130/2015 and Regulation (EU) No 524/2013, Consumers resident in the European Union may use the European Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr
The Seller undertakes to seek an amicable solution to any dispute. To start an attempt at amicable settlement, the Consumer may write to spacerocketlab@gmail.com.
Art. 11 – Applicable law and jurisdiction
These T&C are governed by Italian law. For Consumers resident in the European Union, the mandatory consumer protection provisions of the law of the Consumer's country of residence apply where more favourable.
For disputes with Consumers resident in Italy, jurisdiction lies with the court of the Consumer's place of residence or domicile, under Article 33 of Legislative Decree 206/2005.
For disputes with professional (B2B) customers, the Court of Benevento has exclusive jurisdiction.
Art. 12 – Changes to the Terms and Conditions
The Seller reserves the right to amend these T&C at any time. Changes will be published on the site together with the date of update. Orders placed before a change are governed by the T&C in force at the time of the order.
T&C drawn up pursuant to Legislative Decree 206/2005, Legislative Decree 70/2003 and Legislative Decree 170/2021. For EU consumers, the mandatory protection rules of their country of residence apply. | Updated: March 2026